News:

On Tuesday September 6th the forum will be down for maintenance from 9:30 PM to 11:59 PM PDT

Main Menu

Auto Attendant configuration

Started by Daryl, April 16, 2015, 12:22:15 PM

Previous topic - Next topic

Daryl

I am wondering if its possible to configure the auto attendant to only offer option 2.

Ideally, when AA answers it would just ask for the PIN and then the number to dial.

thanks,
Daryl

azrobert

#1
No, you can't change the basic function of the Auto Attendant.
The AA will play the Welcome, Menu Title and Menu messages.
After you enter "2" the AA will ask for a Pin, if you defined one.
Then it will ask for a number.

You can change or eliminate any of the messages.
The Welcome and Menu Title messages are useless.

Using OBi Expert make these changes:
Voice Services -> Auto Attendant
Welcome: &pause()
Menu Title: &pause()

Edit:
You can then change the Menu to say "Enter 2"

azrobert