Phone being called rings 5 times before actually starting to ring.

[TemporalFlux]

Hello Everyone,

I am hoping someone can help me. I have been researching for quite while but nothing is working.

When my wife calls her mom she will hear 5 rings before the phone on the other end actually starts to ring. When her mom answers she has to say hello at least two times, sometimes three times before my wife can here her. Then to top it off during the call sometimes they get disconnected.

I really can't figure out what is going on here. I have tried everything I can think of. Anveo asked me to turn off ALG.

ATA - OBI202  / Firmware 3.0.1 (Build: 4581) / Hardware Version    1.4 / located behind router.
ITSP - Anveo (Montreal POP)
Router - Mikrotik RB850Gx2 / ALG turned off / Masquerading is being used / No double NAT with modem / No static port forwarding / No STUN / ATA has highest priority (QOS) / ATA Ethernet Connection 100/Full (No WiFi etc..)
Internet - 10 Mbps Up / 25 Mbps Down w/PPPoE
Location: Both parties are located in Ontario Canada. Target is a PSTN phone in Northern Ontario.
Configuration: Mostly defaults from the ObiTalk portal for the Aveno service.

Thanks!

[TemporalFlux]

Here is a typical phone call from my OBI202 to my cell. Nothing went wrong in this call but the firewall seems to be dropping UDP packets from Anveo. The IP Addresses with AAA.AAA is my external IP. The IP with BBB.BBB is Anveo. Is this normal? I'll post one of the problematic calls as soon as she calls her mom.

5/18/2015 11:12 AM,Debug,192.168.1.10,[SLIC]:Slic#0 OFF HOOK
5/18/2015 11:12 AM,Debug,192.168.1.10,[SLIC] CID to deliver: '(null)' (null)
5/18/2015 11:12 AM,Debug,192.168.1.10,[CPT] --- FXS h/w tone generator (dial)---
5/18/2015 11:12 AM,Debug,192.168.1.10,---- H/W DTMF ON (FXS: 0, level:1) : 6 @ 1770994 ms----
5/18/2015 11:12 AM,Debug,192.168.1.10,---- H/W DTMF OFF @ 1771064 ms ----
5/18/2015 11:12 AM,Debug,192.168.1.10,---- H/W DTMF ON (FXS: 0, level:1) : 1 @ 1771154 ms----
5/18/2015 11:12 AM,Debug,192.168.1.10,---- H/W DTMF OFF @ 1771224 ms ----
5/18/2015 11:12 AM,Debug,192.168.1.10,---- H/W DTMF ON (FXS: 0, level:1) : 3 @ 1771314 ms----
5/18/2015 11:12 AM,Debug,192.168.1.10,---- H/W DTMF OFF @ 1771384 ms ----
5/18/2015 11:12 AM,Debug,192.168.1.10,---- H/W DTMF ON (FXS: 0, level:1) : A @ 1771474 ms----
5/18/2015 11:12 AM,Debug,192.168.1.10,---- H/W DTMF OFF @ 1771544 ms ----
5/18/2015 11:12 AM,Debug,192.168.1.10,---- H/W DTMF ON (FXS: 0, level:1) : A @ 1771634 ms----
5/18/2015 11:12 AM,Debug,192.168.1.10,---- H/W DTMF OFF @ 1771704 ms ----
5/18/2015 11:12 AM,Debug,192.168.1.10,---- H/W DTMF ON (FXS: 0, level:1) : A @ 1771794 ms----
5/18/2015 11:12 AM,Debug,192.168.1.10,---- H/W DTMF OFF @ 1771864 ms ----
5/18/2015 11:12 AM,Debug,192.168.1.10,---- H/W DTMF ON (FXS: 0, level:1) : A @ 1771954 ms----
5/18/2015 11:12 AM,Debug,192.168.1.10,---- H/W DTMF OFF @ 1772024 ms ----
5/18/2015 11:12 AM,Debug,192.168.1.10,---- H/W DTMF ON (FXS: 0, level:1) : A @ 1772114 ms----
5/18/2015 11:12 AM,Debug,192.168.1.10,---- H/W DTMF OFF @ 1772184 ms ----
5/18/2015 11:12 AM,Debug,192.168.1.10,---- H/W DTMF ON (FXS: 0, level:1) : 8 @ 1772274 ms----
5/18/2015 11:12 AM,Debug,192.168.1.10,---- H/W DTMF OFF @ 1772344 ms ----
5/18/2015 11:12 AM,Debug,192.168.1.10,---- H/W DTMF ON (FXS: 0, level:1) : 9 @ 1772434 ms----
5/18/2015 11:12 AM,Debug,192.168.1.10,---- H/W DTMF OFF @ 1772504 ms ----
5/18/2015 11:12 AM,Debug,192.168.1.10,CCTL:NewCallOn Term 10[0] ->1613AAAAA89,1613AAAAA89
5/18/2015 11:12 AM,Debug,192.168.1.10,[CPT] --- FXS h/w tone generator (ringback)---
5/18/2015 11:12 AM,Debug,192.168.1.10,RTP:DtmfTxMtd:1(1),0
5/18/2015 11:12 AM,Debug,192.168.1.10,RTP:Start->d12c6dd2:43994(80 160);0;0;0:0:0;0(29)
5/18/2015 11:12 AM,Debug,192.168.1.1,firewall,info FW: DROP input: in:INTERNET out:(none), proto UDP, 209.44.BBB.BBB:43994->206.248.AAA.AAA:16612, len 200
5/18/2015 11:12 AM,Debug,192.168.1.1,firewall,info FW: DROP input: in:INTERNET out:(none), proto UDP, 209.44.BBB.BBB:43994->206.248.AAA.AAA:16612, len 200
5/18/2015 11:12 AM,Debug,192.168.1.1,firewall,info FW: DROP input: in:INTERNET out:(none), proto UDP, 209.44.BBB.BBB:43994->206.248.AAA.AAA:16612, len 200
5/18/2015 11:12 AM,Debug,192.168.1.1,firewall,info FW: DROP input: in:INTERNET out:(none), proto UDP, 209.44.BBB.BBB:43994->206.248.AAA.AAA:16612, len 200
5/18/2015 11:12 AM,Debug,192.168.1.1,firewall,info FW: DROP input: in:INTERNET out:(none), proto UDP, 209.44.BBB.BBB:43995->206.248.AAA.AAA:16613, len 92
5/18/2015 11:12 AM,Debug,192.168.1.1,firewall,info FW: DROP input: in:INTERNET out:(none), proto UDP, 206.248.AAA.AAA:5678->255.255.255.255:5678, len 121
5/18/2015 11:12 AM,Debug,192.168.1.10,RTP:DtmfTxMtd:1(1),0
5/18/2015 11:12 AM,Debug,192.168.1.1,firewall,info FW: DROP input: in:INTERNET out:(none), proto UDP, 209.44.BBB.BBB:43995->206.248.AAA.AAA:16613, len 92
5/18/2015 11:12 AM,Debug,192.168.1.1,firewall,info FW: DROP input: in:INTERNET out:(none), proto UDP, 209.44.BBB.BBB:43995->206.248.AAA.AAA:16613, len 92
5/18/2015 11:13 AM,Debug,192.168.1.10,RTP:DtmfTxMtd:1(1),0
5/18/2015 11:13 AM,Debug,192.168.1.1,firewall,info FW: DROP input: in:INTERNET out:(none), proto UDP, 209.44.BBB.BBB:43995->206.248.AAA.AAA:16613, len 92
5/18/2015 11:13 AM,Debug,192.168.1.1,firewall,info FW: DROP input: in:INTERNET out:(none), proto UDP, 209.44.BBB.BBB:43995->206.248.AAA.AAA:16613, len 92
5/18/2015 11:13 AM,Debug,192.168.1.10,[SLIC]:Slic#0 ONHOOK
5/18/2015 11:13 AM,Debug,192.168.1.10,[SLIC] CID to deliver: '(null)' (null)
5/18/2015 11:13 AM,Debug,192.168.1.10,RTP:Del Channel
5/18/2015 11:13 AM,Debug,192.168.1.1,firewall,info FW: DROP input: in:INTERNET out:(none), proto UDP, 209.44.BBB.BBB:43995->206.248.AAA.AAA:16613, len 92

[OzarkEdge]

I suspect you are ahead of me on troubleshooting this, but here's one thought...

The trouble could be with your router (as Anveo suggested?).  Can you connect your OBi directly to the modem? to see if removing the router removes the trouble?  Or temporarily try an old router?

OE