Correct, I did not read the amazon reviews, but I have read other reviews, and I recommended it to a friend who is distrusting of anything that is not the phone company or the cable company and is very unwilling to mess with complicated settings. He loves it and he renewed it for the second year when it came up about 4 months ago. So he's had it for about 16 months and no complaints. He even called cust svc a couple of times and had good things to say. I know it's just one story, but it does count for something.
And even magic jack, while they have lots of horror stories, if it was complete crap, they couldn't sell millions of them. For the most part, it does what it is supposed to, and for the price, people tend to cut it some slack. People pay the phone companies and the cell companies hundreds of $$$ a month, and they *still* screw up your billing and your service and have call centers in foreign countries and they tell you their name is Keith when it's really Rajesh.