Quote from: nwphil on May 28, 2015, 09:24:10 AM
Thank you for the instruction. I enabled "Google Chat" as the only forwarding destination (I used to have a mobile number that GV forwards calls to, which I have just disabled).
What should I expect to hear if I call my Google Number and it rings the OBI? I am currently hearing GV operator asking me to state my pin in order to access my account. Does it mean GV is forwarding or not forwarding the call to OBI?
If you hear that message, then one of two things is causing the behavior:
1) You have a Google Voice "lite" account, not a full-function account, and you are calling your voicemail access number. GV Lite accounts are only used for mobile phone voicemail boxes, and cannot receive inbound calls. Log onto your GV account from a laptop or desktop computer's web browser, not from a mobile phone, and go here:
https://www.google.com/voice#phonesLook on the left side of the web page. If you see
the exact two words "Your number", then you have a full-function inbound GV number. If it instead says "Access number", then you have a "Lite" account.
Or, 2) You
do have a full-function GV inbound number. You need to go to that same settings page, and click the "Edit" button under your forwarding phone number, then click the "show advanced settings" link. Look at the "Voicemail access" option, and change it to "Yes". When GV sees the caller ID of that forwarding number calling in, it will fast-track you to your VM box. Of course, if anyone calls your GV number from any other phone number, not a listed forwarding phone, your GV number will ring, so you can answer the call.