Two highly misunderstood features in the OBiTALK Web Portal are Trusted Callers and Circle of Trust.
Trusted CallersTrusted Callers allows incoming calls on the SP1 Service, SP2 Service, or LINE Port from selected CallerIDs to be routed to the OBi's Auto Attendant instead of its PHONE Port. The Trusted Callers list is simply used to generate InboundCallRoute rules in the OBi.
For example, if three CallerIDs (12135551212, 140755551212, and 16815551212) are listed as Trusted Callers, the following will be set in the OBi:
Voice Services -> SP1 Service -> X_InboundCallRoute : {(12135551212|140755551212|16815551212):aa},{ph}
Voice Services -> SP2 Service -> X_InboundCallRoute : {(12135551212|140755551212|16815551212):aa},{ph}
Physical Interfaces -> LINE Port -> InboundCallRoute : {(12135551212|140755551212|16815551212):aa},{ph}
In most cases, the Phone Number entered in the Trusted Caller list should be the full telephone number as displayed in the OBi's Call History and the Match checkbox should be checked.
Do not add OBiTALK numbers to the Trusted Callers list.
Circle of TrustCircle of Trust allows callers from OBiON Apps and other OBi's to make outgoing calls through an OBi's PrimaryLine (single-stage dialing) or its Auto Attendant (two-stage dialing). Each OBiTALK Web Portal account has a Circle of Trust associated with it. One OBiON App and all OBi's added to your account as Endpoints are automatically added to your Circle of Trust, even though they are not displayed as such. Other OBiON Apps and OBi's can only be added to your Circle of Trust using the Request and Invitation process. The OBiTALK numbers of all OBiON Apps and OBi's in your Circle of Trust are simply used to generate OBiTALK Service InboundCallRoute rules.
For example, if there are three OBiTALK numbers (290123456, 200123456, and 300123456) in your Circle of Trust, the following will be set in the OBi:
Voice Services -> OBiTALK Service -> InboundCallRoute:
{(290123456|200123456|300123456)>(xx.):
pli},{(290123456|200123456|300123456):aa},{ph}
where
pli is the OBi's PrimaryLine name (sp1, sp2, or li).
The InboundCallRoute rules generated by the OBiTALK Web Portal for Circle of Trust have some limitations and shortcomings:
1. When single-stage dialing is used, the called number is not processed though the OBi's PrimaryLine DigitMap. As a result, no validation is done and expected transformations do not occur. The rules should instead be:
Voice Services -> OBiTALK Service -> InboundCallRoute:
{(290123456|200123456|300123456)>(M
pli):
pli},{(290123456|200123456|300123456):aa},{ph}
where
pli is the OBi's PrimaryLine name (sp1, sp2, or li).
2. Single-stage dialing is limited to using the OBi's PrimaryLine. Service Route Access Codes (**1, **2, etc.) are not supported.
These limitations and shortcomings do not exist if the configuration described in
Single-Stage Dialing Through Any OBi Trunk is used instead of Circle of Trust.