Error: no service configured

[mj56gt]

My Obi110 with GV had been working fine until last night I got an error message of "No Service Configured".

When I went to the dashboard on obitalk.com and tried to configure SP1 with my GV account, I see the message of asking me to pay $10 for firmware upgrade. I also did factory reset and re-adding the device, but still ended up being stuck with the firmware update stage.

I'm not so sure what happened to the original settings: Could someone in my family have incidentally change the settings through button pushing on phone?

So what are my options?

1) Pay $10 and get the firmware update? Would this update allow me to reconfigure the Obi110?

2) Is there a way to download and install a recent version of firmware myself?

Thanks in advance!

[Mango]

Many users are experiencing this problem.  It is unlikely caused by your family accidentally dialing a code.

You need to do a manual firmware upgrade to avoid the fee: http://www.obitalk.com/forum/index.php?topic=11256.msg73954#msg73954

If you cannot manually update your firmware because you do not know your OBi ATA's admin password, follow the directions to factory reset your OBi ATA: https://www.obitalk.com/info/faq/Troubleshooting-sec/How-to-Factory-Reset

[mj56gt]

I really appreciate the pointer! Will try out the firmware update tonight...

Thank you for the help! And have a wonderful day!

[Abe1]

I ran into this issue today Jun 14, 2016.  I have my Obi100 configured with SP1 for Google Voice and it worked fine till yesterday. Today when I checked, it was on 1.3.0 build 2872 FW. And saw this message on their portal ("Acquiring Service (0)", or "OFFLINE" in ObiTalk DashBoard).

After spending some time googling, found a fix - Manually upgrade the FW to OBi110-1-3-0-2886.fw. Even though it s for OBI110, it will work for OBI100. Just wanted to share this and hope it helps someone out there !!

[Abe1]

I ran into this issue today Jun 14, 2016.  I have my Obi100 configured with SP1 for Google Voice and it worked fine till yesterday. Today when I checked, it was on 1.3.0 build 2872 FW. And saw this message on their portal ("Acquiring Service (0)", or "OFFLINE" in ObiTalk DashBoard).

After spending some time googling, found a fix - Manually upgrade the FW to OBi110-1-3-0-2886.fw. Even though it is for OBI110, it will work for OBI100. Just wanted to share this and hope it helps someone out there !!

[hapollo]

For those on Pre-OAuth2 who need to upgrade to get it working again, can someone confirm under what circumstances will there be $10 ransomware I see here?

Background
1) I have always used manual configuration and disabled the portal
2) I have always manually upgraded the firmware and stayed with Pre-OAuth2.
3) The only use I've had for the Obitalk Portal is to create a ObionNumber for Obion APP.

Assumption:
So, if I upgrade to 2886 OBi1xx and 5264 for OBi2xx
1) I manually upgrade the firmware
2) GV login in credentials get deleted by Post OAuth2 compliant FW

Questions:
1) I MUST use Obitalk to authenticate GV as there will no longer be any SIP credentials on Service Providers for GV?
2) What actually triggers the $10 pop-up during an upgrade?

Thanks.

[Mango]

1) Google Voice uses XMPP, not SIP, but you are correct that with 2886 you must authenticate using OBiTALK.

2) The $10 popup seems to be triggered by having an old firmware version on an out-of-warranty device.  Users report that a manual upgrade eliminates the problem.

[hapollo]

Thanks Mango.

Found this while researching. I'm sure you already know most of it but for the benefit of others who may encounter Backing off and are Pre-Oauth2.

https://www.obitalk.com/forum/index.php?topic=8560.msg56460#msg56460

Doing a little more research before I take the plunge as you know there is no going back once I go to OAuth2.