Quote from: ranchitojose on December 23, 2011, 08:16:40 AM
My goal is the following: Have the AA answer the call with a custom message: You have reached the Joseph Family. To ring the house phone (connected to OBI) please press 1. To reach Momma Bear press 2, and so on." I would like voicemail to pick up after ringing the house phone 5 or 6 times.
Pay particular attention to this post:http://www.obitalk.com/forum/index.php?topic=1734.msg11929#msg11929
You will end up with is something like:
"You have reached the Joseph Family. To reach the house phone please press 1. To reach Momma Bear press 21#, Poppa Bear press 22#, Baby Bear 1 press 23#, Baby Bear 2 press 24#, Baby Bear 3 press 25#, Baby Bear 4 press 26#."
The only way to have voicemail pick up after ringing the house phone 5 or 6 times is to have an answering machine connected to the OBi PHONE Port that is set to answer after 5 or 6 rings.
You should also be aware that callers can still press 2 and enter any number to make a call to anywhere or press 3 to have the OBi hangup and callback to any number, all on your nickel. To preclude this, you might consider limiting the valid numbers the Auto Attendant accepts to just Speed Dials or 0 (the OBi PHONE Port) by setting:
Voice Services -> Auto Attendant -> DigitMaP : ([1-9]|[1-9][0-9]|0)