Started by RFord, June 05, 2012, 05:51:40 AM
Quote from: maddawg on June 12, 2012, 06:01:47 AMWhat I find funny, we have no one from obahi support answering user questions. I purchased the device, but did not know support was non existent.
Quote from: RFord on June 12, 2012, 08:30:46 AMI'm not sure that is an accurate statement that support is non-existent. They do respond to support request directed at them. Quote from: maddawg on June 12, 2012, 06:01:47 AM
Quote from: maddawg on June 12, 2012, 06:01:47 AM
Quote from: Rick on June 19, 2012, 12:00:42 PMHaving had my device for almost 6 months, I can safely say that without this forum I would have returned it. OBi's support is virtually non-existent, and their communication (i.e. like what happened with the GoogleVoice outage) is AWFUL. I can't recommend their device to anyone without the caveat of "IF you're prepared to have to troubleshoot things yourself and seek help on the forums". I will state for the record that if RonR hadn't answered my questions this box would have gone back. No ifs, ands, or buts. In my opinion, the OBi products are not ready for mass distribution until they ramp up their support big time. It's a solution for techies. I would never consider recommending it for a non-techie.If RonR has left, or been made to leave, that's unfortunate. If it's because he "dissed" OBi on other forums, he should have used a different username... There are certainly other people on this forum with good knowledge, I'll call out Stewart as one, but no one answered questions as prolifically as RonR.
Quote from: Ostracus on June 20, 2012, 09:01:27 PMPoints noted Rick, although I'd argue VoIP in general isn't quite ready for the mainstream. We've made great strides from, roll your own, and sounding like the bottom of a barrel, communications. But we do have a ways from the 24/7 ease that telco users enjoy.
Quote from: JohnBowler on June 21, 2012, 05:38:51 PMThat said, the two forums I've been closely involved in have both had a central figure who refuses to get involved in arguments and is consistently polite to everyone. This counterbalances people like me whose first response is direct insult or (in my case) sarcasm. Those people really are the foundation of a successful forum; internecine squabbles simple break and wash away from their rock.... but the support is missing. Obihai will need to fix this or they'll learn the support lesson the hard way, by going out of business. They've just blown a major opportunity by losing two contributors who could have made a difference to their future.John Bowler <email@example.com>
Quote from: RFord on June 05, 2012, 05:51:40 AMMaybe Michigan Telephone (asxhole) can shed some light on this issue, since he has waged a one-man war to have RonR ban from this forum.
Quote from: jimates on July 03, 2012, 12:55:33 AMObihai is moving on from us little fish. I saw the info the other day somewhere. Look for voip providers offering the Obi customized for their systems and locked down for only their configurations. I see Anveo as a good target.Now is the time to partner with Obihai and start a voip company.
Quote from: Ostracus on July 03, 2012, 02:46:35 AMQuote from: jimates on July 03, 2012, 12:55:33 AMObihai is moving on from us little fish. I saw the info the other day somewhere. Look for voip providers offering the Obi customized for their systems and locked down for only their configurations. I see Anveo as a good target.Now is the time to partner with Obihai and start a voip company.A win, win, for them. Shifts some of the burden to the VSPs, just like Microsoft shifts some of the burden to OEMs. If RonR was smart, he could partner with one of these VoIP providers doing set-up...and a paycheck.
Quote from: jimates on July 04, 2012, 04:02:49 PMZero-Touch Provisioning with Remote Management / Diagnostic Troubleshooting...Complimentary to ZT, Obihai have a specialized web-portal for VoIP service providers.