Obi disables internet

[Kichi]

I have a bizarre problem with my obi110. When I connect it to my router and receive an incoming call, the Internet stops working. I can still access my router, but none of my devices can access the Internet. The moment I unplug the Ethernet cable for obi from the router, the Internet starts working. Doing a factory reset solved the problem for a few days, but it is back now.

Anyone know what could cause this and how to fix?

[Shale]

This may not solve your problem, but it seems worth a try--
Switch your OBi to 100 Mbit full duplex Ethernet as described in  http://www.obitalk.com/forum/index.php?topic=5454.0

[Kichi]

Thanks. I tried that and the Internet seems to be working. However, my obi110 has gone offline. Maybe I will try assigning a static ip once I get home today.

[Shale]

You could try power-cycling your router.

On many routers you can tell the router to always give your OBi the same IP address. I like to do that.

[Rick]

Good advice on the fixed address.  I give my HTPC, my OBi, my TV Tuner, and my printer all fixed addresses outside the range of the network.

[Kichi]

Thanks. I have tried all of that to no avail. Factory resetting the obihai helped for a few days but the problem is back now. Moreover, working with customer support has been like pulling teeth.

How do I review the log files for obi110. That may offer some clues.

[Shale]

How do I review the log files for obi110. That may offer some clues.

These, especially the first one, should be helpful regarding logging:

http://www.obitalk.com/forum/index.php?topic=707.0
http://www.obitalk.com/forum/index.php?topic=5673.0

[Columbus]

Did you solve the problem? I have the exactly same issue.

[Kichi]

No. Ended up ditching the obi device. I have seen this issue come up in a number of posts across the internet. Clearly an issue with some of their devices.

I have to say that obi customer service is beyond horrible. They were not even willing to entertain the possibility that this could be ab issuer with their device. From their perspective, it had to be an issue with something I was doing (even though this was a consistent issue for me even after I switched routers, modems, ISPs etc.).

I moved to a different ATA and am using callcentric. Much happier now.