Cant register with SIP provider

[mrjoli021]

I have an Obihai 202 that I am trying to register with my SIP provider.  I have registered a soft phone and a different ATA without a problem with the same credentials.  I have logged into OBiTalk and followed the instructions on setting up a generic SIP provider.  After I save the information I look and I see that it says "Service Not Configured" under  status of SP1.  I have upgraded to the latest version and called my provider and they dont see any attempts at registration from the Obihai 202 

Any suggestion?

[gderf]

Is the provider one the OBiTALK system knows how to auto-configure for?

Are you putting only the required information required in? Not all providers need to have every available configuration option filled in.

[mrjoli021]

NO this is a new provider and I am using generic SIP provider.  I am putting
Service Provider Proxy Server = myprovider address
Username = Username provided by provider
Password = Provided by provider
URI and Out Bound Proxy are empty

I have tried with and without OUTBound Proxy and same thing

Same information works on softphone.

[gderf]

The only thing I can think of next is to hit the submit button, wait a while, then submit again, and again if needed. I have seen it take two or three tries here on occasion.

[mrjoli021]

As stupid as this sounds after three submits it works.

Thanks

[gderf]

Yer welcome.

Like they say, the third time was the charm

[bluemarble]

I am having difficulty with my device with callcentric, sip.iptel.org and google voice. All 4 SIP are showing "service not configured". I installed express talk softphone and use the setting for callcentric and sip.iptel.org, and after I dialed the numbers express talk will ring. So I know it is not the problem with the setting. I don't know if it is the device itself with problem as I have already pass the 30 day return at amazon.

Does anyone else have idea what might be wrong? Google voice worked at one point and then stop working. I deleted and reinstalled but nothing worked. The only thing I can think of is I used obivoice, now verstalink and it did the automatic thing to register my obihai. Now that I don't use obivoice after the free trial and I reset the device, it might have been around that time I can't get another other setting working.

[gderf]

If your OBi is connected to the OBiTALK portal, delete it and then reset it to factory defaults with a paperclip. Then rejoin it to OBiTALK if you want to, or just configure it via its own web interface.

[bluemarble]

update: I deleted the device and register it again. then added the sip. it still show "Service Not Configured" but I can make outgoing calls with google voice and receive calls from google voice and callcentric and iptel.org

[henrychow]

The first thing that I will check is the connection to your SIP server. Can you ping your sip server? There is another thing that I will also check is your firewall. SIP registration. Please make sure port 5060/5061 (TCP and UDP) are not blocked.

[drgeoff]

http://www.obitalk.com/forum/index.php?topic=33.0 may be relevant.