On the web IP address...can't do wifi it stated 5G I don' t have 5G could this be all issues HP converted to 5G where most don't have it?? HP...see below obi no longer supports??? Went to HP site via email no obi devices listed either.
tried to send message to obi but they transitioned to HP?
Is that why there are problems?
what I received after emailing obisupport..:
Dear Valued Customer,
We hope this message finds you well. We're delighted to inform you that your means of accessing the Poly Support Portal has transitioned to HP's globally respected Customer Portal as of August 1st, 2023.
As a valued customer, we believe that providing you with convenient and efficient support is crucial. We understand the importance of continuity and familiarity when it comes to accessing the support tools and resources that assist you in getting the most out of our services. Therefore, we have ensured that the familiar tools you have relied on in the past will be available on our new support portal. HP's support portal will serve as a central hub where you can easily access a wide range of resources, including FAQs, troubleshooting guides, and the ability to submit and track your support requests.
To ensure that you have access to this valuable tool, please ensure that you register your account and start enjoying the benefits of the support portal right away.
Once registered, you will have 24/7 access to a wealth of information and assistance at your fingertips.
When engaging support, please ensure you continue to leverage your contract's best-practices including referencing your pin#, Site ID and/or serial number, and clearly state the product and/or service you are opening your support request for. For example; if requesting assistance with onboarding as a new provider to our ZTP service, ensure your description clearly states this to ensure a smoother experience such as: "Requesting onboarding to ZTP for company xyz..".
We are confident that HPs support portal will further enhance your experience with our services, empowering you to resolve any issues quickly and conveniently. We look forward to continuing to serve you and provide exceptional customer support.
Accessing the HP Customer Portal:
https://mycrm.support.hp.com HP Customer Support - New User Registration
https://mycrm.support.hp.com/signup/ For user guides and vĂdeos as well as assistance with MyHP Support, please refer to
https://support.hp.com/us-en/document/c05445013 Thank you for your continued trust and partnership.
Best regards,