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October 10th, 2022 *** Important notice to OBiTALK customers*** Current status and outages can be found here. Information about the EOL support for the OBI200 series of products can be found here.

Frequently Asked Questions

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Troubleshooting
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About the OBi
OBi202
OBi IP Phone
OBiWiFi
OBiLINE
OBiEHS
Why cant I sign in to the special web page for OBiWiFi set-up & configuration: http://obiconnect.com/wifi?
  1. Make sure you have the latest firmware update.
  2. To check for firmware update, pick up the phone connected to the OBi202 and dial ***6. The announcement will let you know if there is an update.
  3. If there is, press 1 and hang-up. Your OBi will automatically update and restart in about 2-3 minutes.
  4. Alternatively, if you are signed-in to OBiTALK and see a yellow triangle to the right of your OBi device, you may click on the yellow triangle to start the automatic update.
  5. Make sure your computer is connected to the OBi202's LAN port.

OBiWiFi

I’m unable to set up the OBiWiFi5G dongle on my OBi device.
What is OBiWiFi? How does it work?
Where can I purchase OBiWiFi?
How do I set-up OBiWiFi?
What is the range of OBiWiFi?
I am using WEP encryption in my router
Configuring your wireless AP for WEP with OBiWiFi
Will my call quality be affected with OBiWiFi?
Which Wi-Fi standard and frequency does OBiWiFi support?
What security and encryption protocols does OBiWiFi support?
Can I use the OBi202 with OBiWiFi as a wireless bridge?
Can I use the OBi202 with OBiWiFi with a 4G or LTE Hot Spot?
What should I do if OBiWiFi does not get receive a signal after I have set everything up?
I dont see my Wi-Fi network showing up. What should I do?
I am not able to connect OBiWiFi to my corporate/business network. What should I do?
My OBiWiFi status keeps showing Connecting and then Authentication fail. What should I do?
Can OBiWiFi store more than one Wi-Fi network?

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Polycom, Inc.
6001 America Center Dr
San Jose, CA 95002

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1 888 248 4143 Mon-Fri 8 am to 4 pm PST
OBiTALK

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