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October 10th, 2022 *** Important notice to OBiTALK customers*** Current status and outages can be found here. Information about the EOL support for the OBI200 series of products can be found here.

Frequently Asked Questions

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Google Voice on the OBi
OBiTALK
Troubleshooting
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Other VoIP Service Providers with the OBi
About the OBi
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You hear a voice say: The number you dialed was rejected by the service provider.
This could be because you dialed a wrong or invalid number. Is the number valid?

If the voice also says "... Reason is 404," and you are calling an OBiTALK OBi number, check that your OBi device is online by placing a test call to: **9 222 222 222. If the OBiTALK echo service call does not go through, please check your Internet connection to the OBi.

If you are calling via a VoIP Service Provider account, check that the device's status shows "Registered" in the OBiTALK portal. If it is not Registered, check the OBi device's Internet connection, then ensure the service account credentials are correct.

Google Voice on the OBi

I want to use my Google Voice number to make and receive calls on the OBi
I want to port my Google Voice number to a voice provider
My OBi Does Not Ring
I can receive incoming calls but I can’t make outgoing calls
Make a Call Using the Gmail Call Phone Feature
Setting Up Google Voice on the OBi
Google Voice account in SP1/2 always shows: Connecting to...
I have Google Apps and my OBi status is showing Connected but I can’t make or receive calls
GV Voicemail Notification & Missed Calls
The Google Voice Attendant is Asking Callers to State Their Name
The OBi is Using openDNS & the Google Voice Status Always Says Backing Off
When I use the number which is the forwarded phone for Google Voice to call my Google Voice, it always goes to voicemail.
How do I turn off Google Voice call screening?
What happens when I add the OBi device to my OBiTALK Portal account?
After you dial, you hear a female voice say: We cannot complete your call.
After you dial, you hear a voice say: There is no service available to complete your call.

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Polycom, Inc.
6001 America Center Dr
San Jose, CA 95002

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1 888 248 4143 Mon-Fri 8 am to 4 pm PST
OBiTALK

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